Terms and conditions – Applicable to all bookings made via this website
1. Your Contract – Your contract is with Andrew Turnbull (trading as “The Old Clubhouse”). Please read these terms and conditions carefully as you will be bound by them. If booking to arrive on the same day (i.e. a booking is being placed for tonight), then the booking must be confirmed by telephone, text or email by The Old Clubhouse, prior to it becoming a contract. With this exception, a contract between you and The Old Clubhouse will come into existence upon the date upon which you reserve a room with us and pay in full or a deposit.
2. Check-in / Check-out – Check-in time – 4.00pm to 6.00pm on the date of arrival. Check-out time – before 10.30am on the date of departure.
3. Early arrival / Late departure policy – If you wish to arrive before 4.00pm or after 6.00pm please contact us to let us know beforehand. We will do our best to arrange a check-in and/or hold your luggage until your room is ready. Subject to operational availability, late departure can be arranged for a fee.
4. Bookings – Rooms may be reserved by payment of a deposit or by payment in full dependant upon the rate selected. The deposit shall be set against full payment for the entire stay on arrival or become payable to us in accordance with our “Cancellations” policy (see below). Payment whilst here can be made in cash (£ sterling) or by credit/debit card. We do not accept cheques.
5. Room Allocation – Although when booking a specific room is allocated for your stay, we reserve the right to change the room allocated to you at any time prior to your arrival.
6. Special Offers – Special offers advertised on the website or elsewhere are available only whilst they are displayed and will not be applied subsequently or retrospectively to bookings.
7. Smoking – Smoking is not allowed in any room or public areas of the building. In the event of any guest smoking in a room an additional charge of £100 will be payable by the guest booking the room to cover additional cleaning and de-odoring costs.
8. Pets – Regrettably no pets are allowed.
9. Children – Children over the age of 12 are welcome as full paying guests. We cannot accept children under the age of 12 without prior approval.
10. Confirmation – Confirmation of your booking will be sent by email or post subject to your providing a valid email or postal address.
11. Cancellation – Cancellations must be made by email or telephone and we will (subject to you providing a valid email address) send a confirmation email to you. For the “Flex” rate type, cancellations made at least 48 hours prior to 4.00pm (local time) on your planned arrival date will be refunded in full. For the “Saver” rate type,if you cancel with more than 14 days before 4.00pm (local time) of your planned arrival date, the deposit will not be refunded but the balance will not be due. If you cancel with less than 14 days before 4.00pm (local time) of your planned arrival date, full payment for the entire stay will be due. In the event of you not arriving at the Old Clubhouse on the date of your due arrival (‘no show’), full payment for the entire stay will be due.
12. Prices – Room rates shown on our website are per room, per night and include all taxes. Room rates are subject to change prior to booking.
13. Registration – We are required by law to maintain a register of our guests. Residents of the United Kingdom and/or the European Union shall on check-in provide full names and addresses. All other guests must on check-in produce and provide details of a valid passport and details of their next destination. You agree that we may retain this information for 12 months.
14. Parking – We have a limited number of parking spaces available for guests, with a maximum of 1 car for each room booked, strictly subject to availability. Cars and their contents are parked entirely at the car owners’ risk.
15. Termination Policy – The Old Clubhouse reserves the right, at its discretion, to terminate without notice an individual’s stay at The Old Clubhouse where deemed necessary.
3 July 2018